The problem might be with the vendor's site. These problems are generally resolved fairly quickly once the vendor is aware of them. Please report this problem if you suspect this might be the case.
Certain content or features might not be included in Germanna's library subscription to specific resources. Occasionally, a library subscription does not provide access to all features or content on a site. (For example, the library has most, but not all, of the articles in the FACTIVA database.) This may result in an error message or login screen.